Ring camera offline is one of the most annoying issues that can show up on your camera any time. Observing your Ring camera disconnected from WiFi network all of a sudden is surely going to make you frustrated. Well, we would suggest you to keep calm and wait for the right things to happen. Actually, you don’t have to leave the device to itself, instead, you need to go through the examination of the root cause of the issue. After that, you can move ahead with the Ring camera offline troubleshooting task.
If your Ring camera is offline, it won’t be able to record any new videos or events. Moreover, the features and functions of your camera will be temporarily suspended. In case you see your Ring camera offline but WiFi is working, you still got to troubleshoot the whole setup. So let’s learn how to reconnect your camera to the WiFi network and resolve the offline issue.
We will first walk you through some potential reasons why your Ring camera is offline. Thereafter, we will help you with the Ring camera offline troubleshooting steps.
Reasons for Ring Camera Offline
If you see your Ring camera disconnected from WiFi all of a sudden, you don’t need to panic. As already discussed, go through this post to understand the causes of the problem. Thereafter, we will help you perform the Ring camera offline troubleshooting steps.
Here are the three most common reasons why your Ring camera is offline:
- Weak Wi-Fi Signal: If the camera is outside the range of your router’s network, it won’t work. Even if the WiFi signal is weak on your camera, the camera will stop functioning.
- Power Source Issues: The Ring camera requires adequate power supply to fully charge its battery. If the power is not sufficiently supplied, the camera will go offline.
- Network Connectivity Problems: If the internet connection is not there on the network, the Ring camera offline issue will pop up. You will see your Ring camera disconnected from WiFi.
Now that you know about the most common causes of this trouble, you can go about the Ring camera offline how to reconnect guide. Follow the troubleshooting steps given in the subsequent section.
Troubleshooting Steps to Fix Ring Camera Offline
The Ring camera troubleshooting guide is all about this section. With this section, you will learn how to eliminate the offline issue and reconnect your Ring camera to the WiFi network. Follow the steps below:
- Check Wi-Fi Signal Strength
First of all, make sure the WiFi router is working perfectly. Your router should be optimized to function accordingly. In some cases, the Ring camera offline issue may show up due to weakened signal strength of your wireless router. Make sure you optimize your wireless router in a way that it has stable and robust WiFi coverage.
- Ensure Sufficient Power Supply
The second step is to ensure your router gets an adequate power supply at all times. The router must be plugged into a stable power outlet. If the router does not get sufficient power supply, it may not function properly. As a result, you will observe that your Ring camera is offline.
- Verify Network Connection
Is your Ring camera disconnected from WiFi even now? Well, this is the last Ring camera troubleshooting step that will surely help you fix the problem. Make sure the camera is connected to the 2.4GHz WiFi network. The home security cameras generally do not work with 5GHz networks.
Finally, the Ring camera offline issue will be fixed. If you still face the same issue, make sure you check for the latest firmware updates on your device. The problem wll be resolved.
How to reconnect Ring camera
To reconnect your Ring camera to the WiFi network, you need to use the Ring mobile app. Open the Ring app and add your camera to the application. After that, go through the WiFi configuration and follow the in-app prompts to connect your camera to the network. Finally, the Ring camera offline how to reconnect guide will complete here.
Conclusion
If your Ring camera is offline, you must first go through the examination of the issue. After that, you can go about the Ring camera troubleshooting process. With this conclusion, we end this guide here. We hope you go to learn how to get rid of this problem without any hassle. If you still experience any issues with your device, make sure you get in touch with our support team for more help.
FAQs
Q: Why does my Ring camera keep going offline?
The Ring camera keeps going offline if the WiFi router is placed far away. Moreover, if the router is not coinfigured properly, the Ring camera may not function properly.
Q: How do I check my Ring camera’s internet connection?
You can check whether the Ring camera is connected to the internet connection or not by using the Ring app. Open the Ring app and go to your camera’s status.
Q: How can I reset my Ring camera?
To reset your Ring camera to the factory default settings, use the reset button. Press and hold the reset button for a few seconds and then release it. After a few seconds, the Ring camera will initiate the reset process.
Q: How often should I update the firmware and software on my Ring camera?
You must update your camera’s firmware to the most recent version as and when the new update is available. We suggest that you never miss any update in order to ensure a better functionality of your camera.
